Contact

HOW TO RETURN AN ITEM TO US

  • Step 1: 

    Please contact us at info@fortunamade.com within
    the 14-day return period from the date when your order is delivered.

    Once you receive the refund confirmation email from us, please send your returned goods to us within 7 days. All returned items must be in their original condition together with your invoice or Internet receipt.

  • Step 2:

    Please also ensure that you clearly state "Returns" on the Custom Declaration Form upon
    posting the order back to us.

    You will be responsible for all return shipping charges. Please make sure you send the items in a registered post that can be tracked. You will also be responsible for the postal insurance of the goods during shipping until we receive them. We reserve the right to deduct any import duty, tax and/or any other fees incurred from the refund amount as a result of your returned package not being declared
    correctly as returns.

  • Step 3: 

    Please retain your proof of posting and the tracking number until your refund has been processed. Upon receiving your returned items, a
    full refund will be processed and issued to your original payment method as soon as possible and within 30 days of your cancelling the order.

    Please note all returned items must be authorised. Any unauthorised returns will not be refunded.

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HOW TO EXCHANGE AN ITEM

We understand that it can be difficult to pick the right product online and you may wish to exchange your purchase. We are delighted to
exchange your order provided the product is in its original condition.

Please follow the steps set above. Once we receive your order back and complete our inspection, we will contact you to arrange the alternative product to be delivered. You will be responsible for the subsequent shipping costs incurred.